Accessibility testing For Finance Web application

Case Study

Accessibility Testing of Employee Benefit Application

Client

Client is a leading professional services company

Application

Web application for employee benefits and claims

Team Size

  1. 1 Accessibility Tester,
  2. 1 Auditor
  3. 1 Developer

Industry

Professional Services

Tech Stack

Web and Mobile application. Kentico

Resource Distribution

Offsite

Duration

6 Weeks

Types of Validation

Accessibility Testing

Recommendations

Before accessibility, unit testing must be done to provide more stable application

Problem Statement

Client had a benefits and claims application which was to be used by people with special abilities and hence was needed to be assessed against the Accessibility standards WCAG 2.0

Challenges

  • Client needed to swiftly verify accessibility of the application as one of its primary end client needed quick deployment.
  • Client lacked required skill set to provide accessibility validation, till WCAG 2.0 AA level for this application.

What we did

  • We performed Accessibility Testing to make the application accessible till WCAG 2.1 AAA conformance Level that covers wide range of reasons users might have difficulty accessing the application
  • We have used multiple tools (10 different tools) which includes Web Scanners, Assistive technologies and Screen readers to cover maximum accessibility guidelines
  • To ensure compatibility of application across different platforms, we performed testing on multiple platforms (Windows, MacOS, Android, iOS) and multiple browsers (Chrome, Firefox, IE, Safari)
  • Our developers provided technical recommendations to the clients to fix the reported issues
  • With a high number of defects reported, we did Defect Clustering to group similar defects that can be fixed with similar resolution
  • We have created a WCAG 2.1 guideline checklist in advance to reduce the efforts required to verify the application.

Outcome

  • No production issues were reported due to the thoroughly verification using an extensive list of tools.
  • Our Developer’s recommendations fast tracked fixes and eventual roll outs.
  • Defect Clustering helped in reduction of efforts in fixing the defects.
  • Quicker testing, almost by 30%, for subsequent releases with the WCAG 2.1 guideline checklist.

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