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Multiple product issues were reported by end-user’s who were accessing the application over different OS/Browser combination. This defect leakage into prod and not validating the app over multiple browser/OS combinations was a critical miss largely attributed to inadequate testing planning, lack of QA processes and shortage of time for testing prior to production release.
A comprehensive examination of the QA processes, project documents and roles and responsibilities of various team members was done. All the critical stakeholders were interviewed to identify quality pain points and address the same