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Due to lack of collaboration and proper handshakes between Business and Development teams, client’s stakeholder were struggling to get proper insights on the project health and the quality of end deliverables.
With every upgrade of Oracle EBS, the current implementation was impacted heavily and enough checkpoints weren’t in place resulting in production issues.The implementation of Oracle EBS was heavily customised and every upgrade was a challenge for the client..
UAT timelines were never met resulting in delayed product launch due to absence of clear processes, tasks, responsibilities and priority definition
Customer was facing several quality challenges on multiple IT applications being used in various business units.