Case Study

Accessibility Testing of Employee Benefit Application


Client is a leading professional services company


Web application for employee benefits and claims

Team Size

1 Accessibility Tester, 1 Auditor and 1 Developer

Problem Statement

Client had a benefits and claims application which was to be used by people with special abilities and hence was needed to be assessed against the Accessibility standards WCAG 2.0


  • Client needed to swiftly verify accessibility of the application as one of its primary end client needed quick deployment.
  • Client lacked required skill set to provide accessibility validation, till WCAG 2.0 AA level for this application


Professional Services

Tech Stack

Web and Mobile application. Kentico

Resource Distribution


What we did

  • We performed Accessibility Testing to make the application accessible till WCAG 2.1 AAA conformance Level that covers wide range of reasons users might have difficulty accessing the application
  • We have used multiple tools (10 different tools) which includes Web Scanners, Assistive technologies and Screen readers to cover maximum accessibility guidelines
  • To ensure compatibility of application across different platforms, we performed testing on multiple platforms (Windows, MacOS, Android, iOS) and multiple browsers (Chrome, Firefox, IE, Safari)
  • Our developers provided technical recommendations to the clients to fix the reported issues
  • With a high number of defects reported, we did Defect Clustering to group similar defects that can be fixed with similar resolution
  • We have created a WCAG 2.1 guideline checklist in advance to reduce the efforts required to verify the application


6 Weeks

Types of Validation

  • Accessibility Testing


  • Before accessibility, unit testing must be done to provide more stable application


  • No production issues were reported due to the thoroughly verification using an extensive list of tools.
  • Our Developer’s recommendations fast tracked fixes and eventual roll outs.
  • Defect Clustering helped in reduction of efforts in fixing the defects.
  • Quicker testing, almost by 30%, for subsequent releases with the WCAG 2.1 guideline checklist.