Case Studies

Setup of a TCOE for a leading player in mobile and CE devices


A leading player in retailer of Mobile & CE devices


There are more than 24 projects being supported by CresTech across various business units.

Team Size

8-14 Sr. and Jr. Quality Engineers

Problem Statement

Customer was facing several quality challenges on multiple IT applications being used in various business units.


  • Performance and automation capability was not available with in client’s existing team
  • Application Response were not as per expectation in peak hours and customer’s data and saved work was lost due to unresponsive applications
  • There were more than 24 projects in maintenance phase and Teams were working in isolated environment and resources didn't have cross project expertise.
  • No Standard process was implemented to track changes
  • Redundant work as DMS project was implemented in SAARC countries with minimal customization and changes need to be verified in all environment
  • No track of resource utilization and resource planning.



Tech Stack

Web App: .Net, SQL Native Android mobile app

Resource Distribution


What we did

  • Conducted gap analysis and identified tool for automation and performance testing
  • Cross skill matrix was created and trainings were provided as per their current skill set after evaluation of their project knowledge.
  • Conducted J-Meter and Renorax training for team
  • Most apt SDLC process was implemented where project documentation (BRD, DD, and TD) was ensured during development phase.
  • Implemented resource tracking through testing tracker and weekly resource loading report.
  • Executed performance testing script on Test and UAT server and Shared the observations with all stockholders and got it fixed with in short span of time.



Types of Validation

  • Setup of Mature QA Processes
  • Manual Validation
  • Mobile Application Testing
  • Performance Testing
  • Security Testing


  • Regression Suite to be automated for faster release cycles More Test Metrics to be established for tracking efficiency


  • Response time of business critical applications was reduced which lead to better customer experience and Zero case of loss of data due to unresponsive behavior of application
  • Backup resources were created for performance and functional automation services for each project to reduce dependency.
  • 30% reduction in production issues and substantial increase in entire teams efficiency due to SDLC processes and proper documentation.
  • Testing turnover time reduced from 40% of dev time spent to 25%of dev time spent
  • Optimized Project scheduling and clear visibility of future tasks for entire team.