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CRM Testing

Most organizations implementing CRM solutions agree that successes and failures of complicated CRM initiatives depend a lot on quality of testing during a project. Comprehensive testing, conducted by a professional and independent body, is a critical component in the success of your CRM project.

High quality of your CRM solution is a no-compromise situation because

    •    An incorrect feature in your CRM application can have direct impact on your customer perception and
         hence your organization’s revenue
    •    CRM application access lot of sensitive data pertaining to your organizations. Correct and secure
         retrieval of this data is imperative for your organization’s success
    •    CRM implementation involves lot of software modifications and customizations, and numerous interfaces
with other operational systems. One malfunction will result in cross-corporate damage.
    •    Your customer\Sales team might typically access the data across variety of platforms (like mobiles, desktops)
   and across variety of connections (internet, dialup, wireless). Correct rendering of information on all these
         configurations is a must for success

We at Crestech have extensive experience of testing CRM implementations across verticals like insurance, travel and manufacturing domain. Our unique and highly effective methodology based on years of real world experience in complicated CRM testing projects ensures consistent and rigorous testing throughout the implementation life cycle. It’s a comprehensive formula that lets you minimize risks while giving you high quality software and a greatly reduced implementation time

Our testing competency for CRM solutions include

Our Services in CRM domain	Functional Competency in CRM	Solution competency
Functional Tests Data Conversion Tests Performance Testing Security Testing Automated Regression Testing	Sales force Automation Lead Management Systems Customer Support Management Business Analytics Solution	Siebel CRM Pivotal (CDC) Microsoft Dynamics CRM Customized CRM solutions

Functional Testing: Are the main tests we perform throughout your CRM testing project. Functional tests include testing the application’s functionality against project documentation. Also, during this phase, we focus on adaptations and customizations that were made to your application.

Data Conversion Tests - ensure a smooth transformation of data from legacy systems to the CRM system.

Load & Performance Tests allow us to examine the system’s functionality under various user loads within the new technological environment, while monitoring the system’s support operations within a production environment.

Security Testing allows us to highlight any existing vulnerabilities in the system that might lead to compromising your sensitive data.

To know more about our individual Services, click Here

Case Studies

Performance Testing – Employee Self-Service Solution

Automation of an enterprise application using QC, QTP and BPT

White Papers

In this research paper we examine the need for load testing and highlight the shortcomings of open s

Most IT companies use automation testing tools developed by HP (Mercury) and IBM for functional and/

Sub Links

Insurance CRM Testing Web 2.0 Mobile Applications Travel and Logistics Web Publishing ERP

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CRM Testing